Phoenix Carbon Fiber Electric Wheelchair: Lightweight, Long-Range, Airline Approved

Shipping & Returns Policy

ComfyGO Mobility

We want your experience with ComfyGO to feel smooth, transparent, and stress-free. Please review the information below so you know exactly what to expect when placing an order with us.

 Shipping Information

• Order Processing:
  Orders are typically processed within 1–3 business days, excluding weekends and holidays.

• Order Confirmation & Tracking:
  Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.

• Free Shipping:
  We offer free shipping on all retail orders within the continental U.S.

• Delivery Issues:
  If your order has not arrived within five (5) days of the estimated delivery date, please contact us promptly at info@comfygomobility.com with your name and order number so we can investigate.

Please note: We are not responsible for lost packages if delivery issues are not reported within the stated timeframe.

 Order Cancellations & Refused Deliveries

• Orders cannot be canceled once processing has begun or once the order has shipped.

• If an order is refused or delivery is declined, the item will be treated as a return and subject to applicable restocking and shipping fees.

Returns & Refunds

Return Eligibility

• Returns must be requested within thirty (30) days of delivery.

• Items must be unused, undamaged, and returned in their original condition and packaging.

• A Return Merchandise Authorization (RMA) number is required before sending any item back.

Important Return Conditions

• Customers are responsible for all return shipping costs.

• Restocking fees will apply.

• Original shipping fees are non-refundable.

• Refunds are issued for the purchase price minus shipping and restocking fees once the return is approved and inspected.

Return Packaging Requirements

To be eligible for a return, all items must include:

• Original manufacturer packaging (box, foam, inserts, etc.)

• All accessories (chargers, batteries, remotes, cables, manuals)

• Original, undamaged UPC barcode

• All documentation and warranty materials

⚠️ Do not remove UPC labels or manufacturer seals until you have fully inspected and tested your product. Removing these may void return eligibility.

⚠️ Damaged or Defective Items

If your order arrives damaged:

1. Notify us as soon as possible at info@comfygomobility.com

2. Include your order number and clear photos of the damage

3. For freight shipments, damage must be noted on the Bill of Lading at delivery

• Damage must be reported within seven (7) days of receipt.

• Failure to report damage within this timeframe may result in denial of a replacement or credit.

• We will review each case individually and work toward a fair resolution, which may include replacement parts or a replacement unit.

Non-Returnable Items

• Used products are not eligible for return.

• Items returned that do not meet the return criteria will be refused and shipped back at the customer’s expense.

• Products damaged due to misuse, negligence, or improper handling are not eligible for return.

Warranty Information

• All new ComfyGO products include a limited manufacturer’s warranty.

• Warranty coverage varies by product. Please refer to the Specifications & Warranty section on the product page for details.

• Warranty does not cover:

  • Normal wear and tear

  • Misuse or negligence

  • Consumable or non-durable parts (such as rubber components, plastic parts, or accessories)

To submit a warranty claim, proof of purchase and the product’s serial number are required.

Our Commitment

We understand that purchasing mobility equipment is an important decision. Our goal is to support your independence with transparency, care, and respect — every step of the way.